Clover Privacy Policy

We at Clover are committed to protecting your privacy and safeguarding the personal information you share with us. This Clover Privacy Policy explains what data we collect, how we use it, and the rights you have when you register, deposit, or play at Clover Casino. By creating an account with us, you agree to the practices described below. Clover Casino is operated by Jumpman Gaming Limited, licensed by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain.

Information We Collect

When you complete Clover register steps or use our platform, we collect several categories of personal data to provide our services and meet our regulatory obligations.

• We collect identity information such as your full name, date of birth, address, and contact details provided during registration
• We collect financial information including payment card details, transaction history, and deposit or withdrawal records tied to your Clover deposit and Clover withdrawal activity
• We collect verification documents such as proof of identity and proof of address, which we request as part of our due diligence checks
• We collect technical data including your IP address, device type, browser information, and login timestamps whenever you use Clover login or the Clover app
• We collect gameplay data, including which Clover slots, Clover bingo rooms, or Clover live casino tables you access, your wagering history, and bonus activity
• We collect communication records when you contact our support team via email, contact form, or live chat

How We Collect Your Data

We gather information directly from you when you register, deposit, request a withdrawal, or contact our support team. We also collect data automatically through cookies and similar technologies when you browse our site or use the Clover casino app, and we may receive information from third parties such as payment providers, identity verification services, and fraud prevention agencies.

How We Use Your Information

Our casino uses your personal data for a range of legitimate purposes connected to operating Clover Casino safely and lawfully.

• We use your data to verify your identity and confirm you meet our minimum age and eligibility requirements
• We use your information to process deposits, withdrawals, and any Clover bonus or Clover no deposit bonus you claim
• We use gameplay and account data to detect fraud, prevent money laundering, and comply with anti-fraud regulations
• We use your contact details to send account notifications, security alerts, and, where you have consented, promotional communications such as a Clover promo code or Clover bonus code offer
• We use aggregated data to improve our website, our Clover casino app, and the overall player experience
• We use your information to respond to enquiries, complaints, and support requests

Legal Basis for Processing

We process your personal data on several legal grounds recognised under applicable data protection law. We rely on contractual necessity to provide the services you request when you open an account with us. We rely on legal obligation to satisfy licensing and anti-money laundering requirements imposed by our regulators. We rely on legitimate interest to prevent fraud and improve our services, and we rely on your consent where you have opted in to receive marketing communications from Clover Casino.

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and Clover app to recognise you, remember your preferences, and analyse how our site is used. Cookies help us keep you securely logged in during your session, remember your language and display settings, and measure traffic so we can improve navigation and game loading times. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site, including your ability to use Clover login smoothly.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in specific circumstances.

• We share data with payment processors to complete deposits and withdrawals via Visa Debit, Mastercard, Maestro, PayPal, Neteller, Skrill, Paysafecard, or Pay by Mobile
• We share information with identity verification providers to confirm your age and identity as required by our licensing obligations
• We share data with regulators, including the UK Gambling Commission and the Alderney Gambling Control Commission, when legally required
• We share information with our affiliated Jumpman Gaming brands and, where relevant, Clover casino sister sites, for shared account monitoring and fraud prevention purposes
• We may disclose data to law enforcement or courts where compelled by law

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to satisfy legal, regulatory, and audit requirements. Financial records connected to your Clover deposit and Clover withdrawal history are typically retained for the period mandated by gambling and anti-money laundering regulations, even after account closure or self-exclusion.

Data Security

We employ industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our systems use encryption for sensitive data transmission, and access to personal information is restricted to authorised personnel who need it to perform their duties. Despite these safeguards, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our team at support@jumpmangaming.com. If you have a complaint about how we have handled your data, you may also reach us at complaints@jumpmangaming.com.

Responsible Gambling and Data

We use certain account and gameplay data to support responsible gambling tools, including deposit limits, time-outs, and self-exclusion. Where you request a break from Clover Casino, we retain relevant records to ensure self-exclusion is properly enforced across our platform and, where applicable, across shared Jumpman Gaming systems.

International Data Transfers

As our operations span the United Kingdom and Alderney, your data may be transferred and processed outside your country of residence. When such transfers occur, we ensure appropriate safeguards are in place consistent with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team through email, our contact form, or our FAQs section, available around the clock. You can reach us at support@jumpmangaming.com for general enquiries or complaints@jumpmangaming.com for formal complaints.